Quality Policy

FenderSTS quality policy ensures consistent, reliable and well‑documented service. We operate a quality management framework aligned with industry best practice so customers receive the same high standard every time. We provide consistent, reliable, and audited services. FenderSTS ensures client satisfaction by applying the following Quality Policy:

Quality Commitments

✅ Meet client requirements.
✅ Maintain top condition of gear.
✅ Provide full documentation.
✅ Respond to client feedback.

Quality Controls

✅ Checklists.
✅ On‑site supervision.
✅ Post‑job audits.

Customer Requirements & Planning

We confirm scope, schedule, fender sizing and mooring arrangements in writing. Deviations are communicated promptly with options and impacts.

Equipment Control

Fenders are pressure‑tested and tagged; rigging gear is inspected to specification. Non‑conforming items are removed from service until rectified.

Competence & Supervision

Mooring Masters, LNG Superintendents and deck crews are assigned based on competence and experience. On‑site supervision ensures procedures are followed.

Documentation & Traceability

We maintain certificates, logs and checklists for every job and provide a clear close‑out report with time stamps and photos.

Audits, Feedback & Improvement

Post‑job reviews capture observations and client feedback. We use findings to improve training, gear maintenance and procedures.